Term and Conditions

Last Updated: [Insert Date]

Welcome to Sienna Store, your premier destination for luxury bedding, bedroom furniture, and home accessories. These Terms and Conditions govern your use of our website (homegoodscollection.com) and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms.

1. User Obligations and Responsibilities

1.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account activity

1.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems
• Use our products for commercial resale without authorization
• Misrepresent your identity or provide false information

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our premium bedding, furniture, and home accessories. However:

• Colors may vary slightly due to monitor settings
• Product dimensions are approximate
• All bedding sizes follow standard industry measurements

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either:

• Offer a comparable alternative, or
• Cancel the item and refund the corresponding amount

2.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Electric blankets (due to electrical safety regulations)
• Candles & home fragrance products (once opened)
• Dressing gowns (unless tags remain attached)
• Custom or made-to-order bedroom furniture pieces

3. Orders and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept when we:

• Send you an order confirmation email, and
• Dispatch your items

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but this will not affect orders already placed.

4. Shipping and Delivery

4.1 Processing Time

We carefully prepare each order within 1-2 business days of receiving your payment.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary during peak seasons.

4.3 International Shipping

We ship worldwide except to some Asian countries and remote regions. Customers are responsible for any customs duties, taxes, or import fees.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from the delivery date. To be eligible:

• Items must be unused with original packaging and tags
• Original proof of purchase is required
• Original shipping fees are non-refundable

5.2 Return Process

1. Contact us at [email protected] within 15 days
2. Receive our RMA number
3. Ship items to: Sienna Store Returns, 4255 Aviation Way, Los Angeles, US 90071

Return shipping costs are the customer’s responsibility. We recommend using a trackable method.

5.3 Refund Processing

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect your return.

6. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Sienna Store or our licensors and is protected by intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our brand name or logos without express written consent

7. Liability Limitations

7.1 Product Use

Sienna Store is not liable for:

• Any damages resulting from improper product use
• Any allergic reactions to materials (we recommend checking product specifications)

7.2 Website Use

We strive to maintain uninterrupted service but are not liable for:

• Temporary website unavailability
• Any technical issues beyond our reasonable control

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Continued use of our site after changes constitutes acceptance.

10. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Mail: Sienna Store, 4255 Aviation Way, Los Angeles, US 90071