At Sienna Store, we take pride in delivering premium bedding, bedroom furniture, and home accessories to discerning customers worldwide. Our commitment to quality extends to every aspect of your shopping experience, including shipping and returns.
Shipping Information
Order Processing
We carefully prepare each order within 1-2 business days of receiving your payment. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to suit your needs:
- Standard Shipping:
- Carrier: DHL or FedEx
- Cost: $12.95 (varies slightly by item size)
- Delivery Time: 10-15 business days after shipping
- Free Shipping:
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
Note: We currently ship worldwide, with the exception of some Asian countries and remote regions. Delivery times may vary slightly during peak seasons.
Returns & Exchanges
We want you to be completely satisfied with your Sienna Store purchase. If you’re not happy with your luxury home essentials, our straightforward returns process makes it easy to request a refund or exchange.
Return Policy Overview
- 15-day return window from delivery date
- Items must be unused, in original packaging with all tags attached
- Original proof of purchase required
- Original shipping fees are non-refundable
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Electric blankets (due to electrical safety regulations)
- Candles & home fragrance products (once opened)
- Dressing gowns (unless tags remain attached)
- Custom or made-to-order bedroom furniture pieces
How to Return an Item
- Contact Customer Service: Email [email protected] within 15 days of delivery with your order number and return details.
- Receive Approval: Our team will review your request and send a Return Merchandise Authorization (RMA) number within 24 business hours.
- Package Securely: Include all original packaging, tags, and accessories.
- Ship Your Return: Send to:
Sienna Store Returns
4255 Aviation Way
Los Angeles, US 90071
We recommend using a trackable shipping method as you are responsible for return shipping costs.
Return Shipping Options
- Standard Return: DHL or FedEx (approximately $12.95, varies by item size)
- Economy Return: EMS (slower but often more affordable for international returns)
For exchanges, we cover the cost of shipping the replacement item via our standard shipping methods.
Refund Process
Once we receive and inspect your return:
- Refunds are processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Please allow 5-7 business days for the refund to appear in your account
- Original shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged item or incorrect product (such as wrong color blackout curtains or incorrect size fitted sheets):
- Contact us immediately at [email protected]
- Include photos of the issue
- We will arrange a replacement or refund and cover all associated shipping costs
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Sienna Store Customer Service,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Product Name: [e.g., “Egyptian Cotton Duvet Cover – Queen, White”]
Reason for Return: [e.g., “Too large”/”Color mismatch”/”Changed mind”]
Preferred Resolution: [Refund/Exchange for
Bedroom Furniture
I understand I need to wait for your RMA number before shipping the item back.
Best regards,
[Your Full Name]
[Your Contact Information]
Questions?
Our customer service team is happy to assist with any questions about shipping, returns, or exchanges for our luxury home essentials. Contact us at [email protected] and we’ll respond within 24 business hours.
Thank you for choosing Sienna Store for your premium bedding and bedroom furniture needs. We appreciate your business and want to ensure every purchase meets our high standards of quality and your expectations.