At Sienna Store, we want you to be completely satisfied with your purchase of our luxury home essentials. If for any reason you’re not happy with your bedding, bedroom furniture, or home accessories, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Original proof of purchase is required
  • Certain items marked as final sale cannot be returned (see below)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Electric blankets (due to electrical safety regulations)
  • Candles & home fragrance products (once opened)
  • Dressing gowns (unless tags remain attached)
  • Custom or made-to-order bedroom furniture pieces

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of delivery at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 24 business hours.
  3. Package your item securely in its original packaging, including all tags and accessories.
  4. Ship your return to our warehouse at:
    Sienna Store Returns
    4255 Aviation Way
    Los Angeles, US 90071

    We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Shipping Options

You may choose your preferred return shipping method:

  • Standard Return: Use DHL or FedEx (typically $12.95 depending on item size)
  • Economy Return: Use EMS (slower but often more affordable for international returns)

For exchanges, we’ll cover the cost of shipping the replacement item to you via our standard shipping methods.

Refund Process

Once your return is received and inspected:

  • Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-7 business days for the refund to appear on your account after we process it
  • Original shipping fees are non-refundable
  • For exchanges, we will ship your new item once the return is received

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (such as the wrong color of blackout curtains or incorrect size of fitted sheets):

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We will arrange for a replacement or refund and cover all associated shipping costs

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Sienna Store Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Product Name: [e.g., “Egyptian Cotton Duvet Cover – Queen, White”] Reason for Return: [e.g., “Too large”/”Color mismatch”/”Changed mind”] Preferred Resolution: [Refund/Exchange for
Sale!
Aurora Dressing Table - WhiteReturns & Exchanges -Sienna Store aurdtswht aurora dressing table co1 10 21
Quick View

Bedroom Furniture

Aurora Dressing Table – White

Original price was: $205.00.Current price is: $95.99.
] I understand I need to wait for your RMA number before shipping the item back. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges for our luxury home essentials. Contact us at [email protected] and we’ll respond within 24 business hours.

Thank you for choosing Sienna Store for your premium bedding and bedroom furniture needs. We appreciate your business and want to ensure every purchase meets our high standards of quality and your expectations.