Welcome to Sienna Store’s FAQ page. We’ve compiled answers to common questions about our affordable luxury home essentials to help you shop with confidence. Whether you’re curious about our shipping policies, product details, or return process, you’ll find the information you need below.
About Our Products
What types of products does Sienna Store specialize in?
We specialize in affordable luxury home essentials that transform your bedroom into a sanctuary. Our curated collection includes premium bedding (cotton, fleece, and duvet sets), bedroom furniture (dressing tables, chests of drawers), window treatments (blackout curtains, blinds), cozy textiles (cushions, throws), and elegant home fragrances.
Are your bedding products made from natural materials?
Yes! We offer a premium cotton bedding collection along with other natural fabric options. Many of our products feature high-thread-count cotton for breathable comfort, and we clearly label all material compositions in product descriptions.
Do your blackout curtains completely block light?
Our blackout curtains are specially designed to block 95-99% of light when properly installed. For complete darkness, we recommend pairing them with our coordinating blinds for a layered window treatment solution.
Ordering & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
How can I track my order?
Once your order ships from our Los Angeles warehouse, you’ll receive a tracking number via email. You can use this to monitor your package’s journey with our carriers (DHL, FedEx, or EMS depending on your shipping method).
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so please contact us immediately at [email protected] if you need to make changes. Once your order enters processing (typically within 1-2 business days), modifications may not be possible.
Shipping & Delivery
What are your shipping options and costs?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after processing
– Free Shipping: For orders over $50 via EMS, arrives in 15-25 business days after processing
All orders typically process within 1-2 business days before shipping.
– Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after processing
– Free Shipping: For orders over $50 via EMS, arrives in 15-25 business days after processing
All orders typically process within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other locations with limited carrier access. International orders may be subject to customs fees, which are the customer’s responsibility.
How are furniture items packaged for shipping?
Furniture pieces like our Lancaster chests or Boston dressing tables receive special protective packaging to prevent transit damage. We use reinforced corners, padded wraps, and custom-fitted boxes to ensure your items arrive in perfect condition.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unused, in original packaging with tags attached. Please email [email protected] to initiate a return—we’ll provide a return authorization and instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t process returns until we receive the item at our warehouse.
What if my item arrives damaged?
Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and may request return of the damaged goods (at our expense).
Styling & Care
How can I create a coordinated bedroom look?
Our collections are designed to mix and match beautifully! Consider pairing Nyborg bedroom furniture with Brentfords dressing gowns and complementary duvet covers. Many product pages suggest coordinating items, and our free shipping threshold makes it easy to order complete ensembles.
How should I care for my electric blanket?
Always follow the care instructions included with your therapeutic electric blanket. Generally, we recommend gentle machine washing (without the controller) and laying flat to dry. Avoid wringing or dry cleaning, which can damage heating elements.
Do you offer care instructions for your bedding?
Yes! Each bedding product includes detailed care instructions on its tag and in the product description online. Most of our premium cotton bedding is machine washable, but we recommend washing similar colors together and avoiding harsh detergents to maintain quality.
Still Have Questions?
Our customer service team is happy to help with any additional questions about our bedroom essentials, shipping policies, or returns. Contact us at [email protected] and we’ll respond within 24 business hours.
For reference, our warehouse address is:
4255 Aviation Way, Los Angeles, US 90071
